Frequently asked questions
Is Lyra free?
Yes, the Free plan includes 100 monthly conversations and up to 10 catalog items. When you need more, you can upgrade to Plus.
Do I use my own WhatsApp number?
It's 100% yours. You set up your WhatsApp Business API with Meta and pay them directly. Lyra connects to your existing number.
Is my data secure?
Absolutely. Your data is stored on private servers with bank-grade encryption (AES-256). We never use your data to train other clients' models.
What happens if the AI doesn't know how to respond?
Lyra has an automatic escalation system: if it's not sure, it notifies you in the dashboard so you can respond or escalate to a human agent.
Can I pause Lyra anytime?
Yes, there's a Play/Pause button in the dashboard. With the Plus plan, you can also schedule automatic service hours.
What do I need to get started?
You just need a WhatsApp Business number and a Meta Business Platform account. Full setup takes less than 5 minutes.