Privacy Policy

1. Information We Collect

We collect the following information:

• Contact data (email, WhatsApp number)
• Communication style and preferences configured during onboarding
• Business information (pricing, policies, hours)
• Service usage metrics

2. Use of Information

We use your information to:

• Configure your personalized AI profile
• Provide accurate automated responses
• Improve our services
• Communicate with you about your account

3. Data Protection

Your data is encrypted and stored securely. We do not sell your personal information nor use it to train artificial intelligence models. We share it only with the subprocessors listed below, to the extent necessary to provide the Service.

In compliance with GDPR (General Data Protection Regulation) and applicable data protection laws.

Sharing with Third Parties (Subprocessors)

To provide the Service we share strictly necessary data with the following subprocessors:

• Meta Platforms (WhatsApp Business Cloud API): sending and receiving messages.
• DeepSeek and Google (Gemini): processing conversation content via artificial intelligence to generate automated replies.
• Mercado Pago and Paddle: payment processing.
• Supabase: data hosting and database.
• Google Analytics 4 and Sentry: anonymous analytics and technical monitoring.

Some subprocessors (including DeepSeek) process data outside the European Union and other regions. By using the Service you accept this international transfer, limited to what is necessary for its operation.

Subprocessors →

4. Data Retention

We keep your data while you maintain an active account. If you downgrade from a paid plan to the free plan, catalog images are automatically deleted 30 days after the change. Activity logs are kept for 90 days. When you delete your account (from Settings → Delete account, with TOTP MFA and an email code, or by email to admin@phx-ia.com), data is erased immediately and irreversibly, except your email in the internal abuse-prevention record.

5. Your Rights

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw your consent at any time

6. Contact

For privacy inquiries, contact us through our support page or write to us on WhatsApp.